Child Safeguarding Statement

Irish Internet Hotline provides a confidential service for reporting suspected illegal or harmful content online. Our vision statement is “A safer internet for everyone, especially children”. Our aim is to create a safe environment where people, especially children, can use the internet freely without the risk of harm. We recognise that the welfare of the child is paramount, and we fully subscribe to the principles outlined in the Irish national guidelines as set out in the Children First: National Guidance for the Protection and Welfare of Children (2017). Irish Internet Hotline is not obligated to have a child safeguarding statement under the Children’s First Act 2015. However, the nature of our service and its role in protecting children online mean that there is the need to ensure that any child who does avail of the service is properly safeguarded. The statement sets out the principles and procedures to be observed to ensure, as far as practicable, that a child availing of our service is safe from harm. This statement is informed by a risk assessment which identifies the areas of risk and the measures in place to manage those risks.

Irish Internet Hotline's Principles and Values

  1. The protection of children is of paramount importance to us, and we are committed to upholding their rights, welfare, and online safety.
  2. We strive to create a secure online environment that is free from illegal content, including child sexual abuse material and other harmful materials involving children.
  3. We believe in collaboration with relevant authorities, industry partners, and the public to combat online child abuse effectively.
  4. We believe in providing appropriate support and guidance to our staff to ensure their adherence to child protection policies.
  5. Our guiding principles apply to everyone in our organisation.
  6. Staff must conduct themselves in a way that reflects the principles of our organisation.
  7. The contents of this safeguarding policy will be entered into the Irish Internet Hotline register and shared with all staff via our internal HR tool.

Risk Assessment

We have carried out an assessment of any potential for harm to a child, while availing of the Hotline service. Under the Children First Act 2015, the definition of harm in relation to a child is: “(a) assault, ill treatment or neglect of the child in a manner that seriously affects or is likely to seriously affect the child’s health, development or welfare, or (b) sexual abuse of the child.” As the nature of the service does not allow for children to by physically onsite it means that there is minor risk to children for harm under this definition, however given the nature of the service where children could potentially be reporting their own images of child sexual abuse, intimate images or are otherwise vulnerable, there is a need to ensure that they are protected from general harms that this could lend to, as well that any safety concern is addressed. Below is a table of identified risks and procedures that address them.

  1. Failures in the processing procedure in a child’s report:
    All relevant staff must follow procedures agreed between Irish Internet Hotline, An Garda Síochána and the Department of Justice.
  2. Re-Victimisation when reporting:
    Children who use the Irish Internet Hotline service may inadvertently encounter material that triggers past traumatic experiences or abuse. This re-victimisation can have a significant impact on their emotional well-being and may exacerbate existing trauma. Hotline.ie prioritises the well-being of child reporters by ensuring confidentiality, providing child-friendly resources, and directing them to specialised support services that address the specific needs of child victims or survivors.
  3. Confidentiality and Data Protection – risks of data breaches or unauthorised access to sensitive information:
    Irish Internet Hotline employs stringent cyber security measures, strictly adheres to data protection regulations, and continuously updates and evaluates its systems to safeguard the privacy and personal information of reporters. How a report’s private information is handled is laid out in Irish Internet Hotline’s privacy policy.
  4. Risk of harm to a child by a member of staff:
    All relevant staff members must follow procedures agreed between Irish Internet Hotline, An Garda Síochána and the Department of Justice.
    While processing reports it is policy that relevant staff members do not do so alone.
    Relevant staff have limited access to database containing sensitive information that could be potentially used to contact a child.
  5. Risk of harm to a child from visitors to the office:
    The Irish Internet Hotline implements strict access control measures to limit the entry of unauthorised individuals to the office premises. Visitors are required to sign in and be accompanied by authorised staff members during their visit.

Procedures

In addition to the procedures listed in the aforementioned risk assessment, the following legislation, policies, procedures, and codes support and inform Irish Internet Hotline’s safeguarding of children who use the service.

  • Criminal Justice (Withholding of Information on Offences against Children and Vulnerable Persons) Act 2012
  • General Data Protection Regulation (2016/679)
  • Data Protection Act 2018
  • Irish Internet Hotline Privacy Statement
  • Criminal Justice Act 2006, Section 176: Reckless Endangerment of Children
  • Protected Disclosures Act 2014
  • Protections for Persons Reporting Child Abuse Act 1998
  • Irish Internet Hotline Complaint Procedure
  • Protected Disclosures Act 2014

Implementation and review

Irish Internet Hotline is dedicated to implementing this statement and its associated child safeguarding policies and procedures to ensure the safety of children using our service. The statement will be reviewed every two years or sooner in case of significant changes. It is provided to all new staff during induction, accessible to staff on the office SharePoint, and published on Irish Internet Hotline website www.hotline.ie.

For queries in relation to this Child Safeguarding Statement, please contact general.enquiries@hotline.ie